Last Updated: January 2025

This Privacy Policy describes how NovaJackpot ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") when accessing or using the NovaJackpot casino platform at novajackpot.live. By using our platform, you confirm that you have read and understood this policy.

1. Information We Collect

1.1 Registration Data

When you create an account at NovaJackpot, we collect your full name, date of birth, email address, residential address, and phone number. This information is required to verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

1.2 Financial Data

We collect payment method details necessary to process deposits and withdrawals. Full card numbers are not stored by NovaJackpot — payment processing is handled by PCI-DSS compliant third-party providers. Bank account numbers, e-wallet identifiers, and cryptocurrency wallet addresses may be stored for transaction verification purposes.

1.3 Usage Data

We automatically collect technical data including your IP address, device type, browser type and version, pages visited, time spent on each page, and gameplay activity. This data is used to improve platform performance, detect fraud, and ensure compliance with geographic restrictions.

1.4 Communication Data

If you contact our support team, we retain records of that communication including chat transcripts, email exchanges, and any documents submitted. This data is retained for a period of five years in accordance with regulatory requirements.

2. How We Use Your Information

We use collected personal data for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonus transactions
• Identity verification and KYC compliance
• Fraud detection, prevention, and security monitoring
• Providing customer support
• Sending transactional communications (account alerts, verification notices)
• Sending promotional communications where you have provided consent
• Compliance with applicable gambling laws and regulatory requirements
• Responsible gambling monitoring and intervention
• Statistical analysis and platform improvement

3. Legal Basis for Processing

We process personal data under the following legal bases where applicable: performance of a contract (account and gaming services), legal obligation (regulatory and AML compliance), legitimate interest (fraud prevention and security), and consent (marketing communications).

4. Data Sharing

4.1 Service Providers

We share personal data with trusted third-party service providers including payment processors, KYC verification providers, fraud detection services, cloud hosting providers, and customer support platforms. All third parties are contractually bound to handle data in compliance with applicable data protection law.

4.2 Regulatory Bodies

We may disclose personal information to gambling regulators, law enforcement agencies, and financial intelligence units when required by law or when we have a good-faith belief that disclosure is necessary to comply with legal process.

4.3 No Data Sales

NovaJackpot does not sell, rent, or trade personal data to third parties for their independent marketing purposes.

5. Data Retention

We retain personal data for as long as your account is active and for a minimum of five years after account closure, in compliance with AML regulations. Certain data categories may be retained for longer periods if required by applicable law. You may request deletion of personal data that is no longer required for legal or regulatory purposes.

6. Cookies and Tracking Technologies

NovaJackpot uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. Essential cookies are required for the platform to function. Analytics and marketing cookies are only placed with your consent. You can manage cookie preferences through your browser settings at any time.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access — request a copy of personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion where no legal basis for retention exists
• Right to restriction — request limitation of processing in certain circumstances
• Right to portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw marketing consent at any time

To exercise any of these rights, contact our data protection team at [email protected]. We will respond to verified requests within 30 days.

8. Data Security

NovaJackpot implements industry-standard security measures including 256-bit SSL encryption, restricted employee access controls, regular security audits, and PCI-DSS compliant payment infrastructure. No transmission over the internet is completely secure — while we implement robust safeguards, we cannot guarantee absolute security.

9. Children's Privacy

NovaJackpot is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has provided us with personal information, we will delete that data immediately and close the associated account.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated to registered users by email or through a platform notice. Continued use of the platform after any update constitutes acceptance of the revised policy.

11. Contact

For privacy-related queries, data access requests, or complaints, contact us at: [email protected]. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.